How to Get Repeat Customers at Your Dental Practice

How to Get Repeat Customers at Your Dental Practice
June 15, 2017 Vividus Admin

Speak to any patient, and they’ll tell you that their relationship with their dentist is one based on trust. Unfortunately, there is still a common misconception that going to the dentist is an outing akin to visiting a haunted house.

So it’s important to build a practice that nurtures your patients, making them feel safe and secure.  

Here are a few ways in which you can maintain repeat customers at your dental practice.

Having quality equipment

Quality equipment is an absolute must to ensure the smooth day-to-day running of your dental practice. High-quality equipment will ensure that each patient receives efficient, expert services. After all, even though your friendly banter may be on point, you don’t want your patient sitting in the chair longer than they need to!

Regular servicing

There’s no point investing in top notch equipment if you don’t look after it. Regular servicing will ensure that all of your dental equipment is safe to use, and working to its full potential. Unserviced equipment will just slow you down, and devices that break down during your sessions with a patient do not instil them with confidence. However, sessions that run on time, equipment that works efficiently, and procedures that go without a hitch will have your patients coming back, and referring your practice to friends!

Attend training sessions

Training sessions are essential for all staff – dentists and assistants alike, to ensure that proper care is being taken when operating all equipment. It prevents breakdowns from occurring due to inexperience and also increases the dynamic skill set of your staff. This means that everyone is trained equally so that in busy periods, you’re not relying on just a few team members to operate certain machines and specific tasks. Training sessions are also great team-building exercises! A happy team is a welcoming team, and one that patients are reassured to see when they walk through the door.

Reputable suppliers

When it comes to sourcing your dental equipment, you want everything to be crystal clear. That’s why Dental Depot stocks only the most professional brands in the industry. It’s also why we’re 100% transparent about our rental services. We’re with our customers every step of the way, providing regular servicing, training sessions, upgrades to newer models and flexible rental packages. We are up-to-date with the latest, cutting-edge technology that will assist your practice in running smoothly and more efficiently. We support you so that you can focus on filling up your appointments with returning customers.

Want to learn more? Get in touch with us today!